Refund and cancellation policy

Last updated 2 October 2026

This policy covers one-to-one consultations and Poshan Pro subscriptions.

One-to-one consultations

Before the call is scheduled: cancel within 24 hours of payment by WhatsApp or email for a full refund.
After the call time is fixed: you can reschedule once, free, by telling us at least 6 hours before the call.
If we cannot schedule your call within 3 days of payment, or the doctor decides a teleconsultation is not suitable for you, you get a full refund.
If your payment cannot be found with the UTR you entered, the booking is not confirmed and we will message you to check it.
Missed calls: if you do not join or answer at the agreed time and do not reschedule, the fee is not refunded.
After the call has taken place: the fee is not refundable, because the service has been provided.

Pro is a one-time payment for 3 months and does not renew automatically, so there is nothing to cancel.
If Pro is not activated within 48 hours of submitting a correct UTR, you get a full refund on request.
Once Pro is active, the payment is not refundable.
If you paid twice or paid the wrong amount by mistake, write to us within 7 days for a refund of the extra amount.

Approved refunds are sent by UPI to the account you paid from, within 5–7 working days.

Send your name, booking ID or registered email, and the reason to: